It’s vital to perfect those first few words when talking to a client for the first time. Whether it’s a tenant, landlord or vendor your first words will define how your business is seen. It’s important to know back to front what you’re saying and what you as a company offer before approaching the client. By perfecting your words, knowing your company and its properties/products you’ll start to perform exceptional customer service and give your brand the acknowledgement it deserves.
It’s not just what you say that makes the difference, the tone of your voice you use will also determine how you treat your clients. Always make sure you speak at a slow pace, making the process the customer needs to follow in order to buy or let that particular property clear, especially if they’re a first time buyer. Most importantly, never take your clients for granted and always treat them with the attitude they deserve.
Keeping in contact with your clients is also a key factor. Always ensure you get back to them as soon as you can, should they have a query about the buying or lettings process. By keeping them in the know, you’ll be on your way to achieving great customer service. Another way to do this is through a live chat platform, allow your clients to communicate directly on your website, giving them an alternative communication method to the phone. Alternatively, social media platforms such as Twitter and Facebook are fantastic communication tools.